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Frequently Asked Questions (FAQ)
Welcome to the Visentry FAQ section. Here, you'll find answers to common questions about our AI-powered remote monitoring services, virtual doorman solution, system integration, pricing, and more. Whether you're a property manager, business owner, or security consultant, this page is designed to help you better understand how Visentry can enhance your security infrastructure, reduce costs, and deliver uninterrupted protection across your sites.
If you don’t see your question below, feel free to contact us — we’re here to help.
Frequently Asked Questions
About Visentry
Q: What is Visentry?
A: Visentry is a leading provider of AI-powered remote video surveillance, virtual doorman, and remote monitoring solutions. We help businesses, residential buildings, and construction sites enhance security while reducing costs associated with on-site security guards.
Q: How is Visentry different from traditional security companies?
A: Unlike traditional firms, Visentry combines artificial intelligence, real-time video monitoring, and voice-over-IP (VoIP) communication to detect threats and respond instantly. Our solutions are proactive, scalable, and significantly more cost-effective.
Frequently Asked Questions
Services & Solutions
Q: What services does Visentry offer?
A: Our core services include:
- Remote video surveillance with AI analytics
- Virtual doorman service
- Remote monitoring for construction sites and car dealerships
- Custom security solutions for commercial and residential properties
Q: How does your virtual doorman service work?
A: The virtual doorman is a 24/7 remote service that manages access control, visitor entry, package delivery, and tenant notifications. It works via security cameras, intercoms, and VoIP speakers, allowing for real-time voice communication.
Q: Can you integrate with my existing surveillance system?
A: Yes. Visentry supports integration with most existing CCTV and IP-based systems. If your current setup is incompatible, we also offer professional installation and hardware upgrade options.
Frequently Asked Questions
Technology & Features
Q: What kind of AI is used in your system?
A: We use advanced AI models such as YOLO for object detection (people, vehicles, license plates), motion detection, scene recognition, and event filtering—ensuring only actionable events reach our monitoring team.
Q: Can your system talk to intruders or staff on-site?
A: Yes. Using VoIP speakers, our AI or live agents can communicate directly with individuals on-site in real time, issue warnings, or provide assistance.
Q: Is there a backup if your AI fails?
A: Yes. All AI detections are backed by human review when needed, and we have redundant systems to ensure uninterrupted service even during outages or technical failures.
Frequently Asked Questions
Pricing & Cost Savings
Q: How much can I save by switching from security guards to Visentry?
A: Most clients save between 40–70% by replacing or supplementing traditional guards with our remote monitoring services. Use our
to estimate your cost reduction.
Q: What’s the pricing model?
A: Our pricing is based on the number of cameras, type of service, and site complexity. Contact us for a free consultation and custom quote.
Frequently Asked Questions
Industries We Serve
Q: Who are your typical clients?
A: We serve:
- Residential buildings (condos, co-ops)
- Commercial properties
- Car dealerships
- Construction sites
- Warehouses and distribution centers
- Schools and hospitals
Q: Do you provide nationwide service?
A: Currently, Visentry operates across the United States, with a strong presence in New York, New Jersey, California, Texas, North Carolina, Illinois, and South Florida. We continue to expand through our partnership with the Scutum Group.
Frequently Asked Questions
Installation & Support
Q: Do you provide hardware?
A: Yes. We offer cameras, servers, networking equipment, and VoIP devices that are fully compatible with our system. We can also work with your existing infrastructure.
Q: What kind of support do you offer?
A: We provide 24/7 technical support and monitoring. Our team is available to resolve issues remotely or dispatch technicians when necessary.
Q: Is remote access available to me as a client?
A: Yes. You can access your cameras and alerts via our secure client portal and mobile-friendly web interface.
Frequently Asked Questions
Privacy & Security
Q: How do you protect my data and video streams?
A: All video and data are encrypted end-to-end. Our systems comply with industry standards and regulations, including GDPR when applicable.
Q: Is my footage stored in the cloud?
A: We offer both on-premise and cloud-based storage, depending on your preference and needs.
18
M+
Square Feet Protected
8500
+
AI-Enabled Cameras in Action
$
90
M+
in Increased Property Value
25
+
Years of Experience in Remote Guarding
* Why Choose Us? *
Smarter Security
At Visentry, we don’t just watch, we proactively secure your property with advanced AI technology and real-time monitoring.
Start Protecting Your Business Today!
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Why Choose Visentry?
Visentry’s advanced remote guarding solutions deliver 24/7 security, real-time monitoring, and significant cost savings compared to traditional security guards. Our AI-powered systems and highly trained specialists are here to ensure your property stays secure all around the clock.
